Giving Upward Feedback: How to Tell Your Manager They're Wrong
A research-backed guide to delivering critical feedback to your manager. Scripts, timing, and framing for the conversations that managers actually...
April 2026
How to Handle a Bad Performance Review Without Crumbling
A research-backed playbook for surviving a bad performance review. Scripts for the meeting, a 30-day recovery plan, and what the literature on...
Crucial Conversations Framework Explained (With Scripts for High-Stakes Talks)
The Crucial Conversations framework from Kerry Patterson and VitalSmarts explained with scripts.
January 2026
Delays in Systems Explained
Delays separate action from consequence in systems. Turn shower knob, water stays cold, turn more, then scalding. Delays cause overshooting.
November 2025
Giving Feedback Effectively
Effective feedback is specific not vague, timely not delayed, behavior-focused not personal, and actionable with clear improvement paths.
November 2023
How to Give Better Feedback
The science of effective feedback — from Kluger and DeNisi's meta-analysis to the SBI model, growth mindset, and why the feedback sandwich does...
July 2023
How to Give a Performance Review That Actually Helps
Performance reviews are widely disliked but hard to eliminate. Learn what research says about rating scales, recency bias, and leniency bias, how...
March 2023
How to Give and Receive Feedback Effectively
Research-backed guide to giving and receiving feedback: the SBI model, radical candor, Kim Scott's framework, common mistakes, and how...
How to Do a Performance Review That Actually Helps
Performance reviews often miss the mark. Learn what research says about continuous feedback, recency bias, calibration, writing self-reviews, and...