Step-by-Step: Conducting a Root Cause Analysis
Root cause analysis: define problem precisely, gather data and timeline, use Five Whys technique, identify contributing factors, then test and verify.
June 2025
Step-by-Step: Creating a Decision Framework
List criteria for good decisions. Weight importance of each factor. Score options against criteria. Document rationale for future reference.
Step-by-Step: Building a Mental Model
Identify key components. Map relationships showing how parts connect. Test predictions against reality. Refine based on failures.
Step-by-Step: Analyzing Incentive Structures
Map what's rewarded with bonuses and recognition. Identify what's punished with penalties and criticism. Compare stated versus actual incentives.
Step-by-Step: Designing Effective Metrics
Keep simple with three to five key metrics. Make actionable so measurement drives improvement. Align with goals avoiding distortion.
Step-by-Step: Designing a Feedback System
Measure current state. Define desired state. Create comparator showing gap between them. Design response actions closing gaps.
Step-by-Step: Evaluating Information Quality
Assess accuracy by verifying facts and cross-checking claims. Check source credibility and expertise. Identify potential biases in presentation.
Step-by-Step: Facilitating a Retrospective
Set stage for learning, gather data on what happened, generate insights through discussion, decide actions, close with commitments and appreciation.
How to Run a Premortem: Spot Project Failure Before It Happens
A 90-minute premortem surfaces risks your team would never raise in a normal meeting. Here is the step-by-step method teams use to prevent costly...
Step-by-Step: Mapping a Complex System
Map complex systems: Identify key components, draw connections showing flows and dependencies, mark causal links, find feedback loops, test...